Privacy Policy

General instructions for handling your data

The protection of your data is very important to us. Therefore we want you to understand how your data is handled. Our privacy policy explains in detail what information we collect about you and what happens to that information. Please take the time to read our Privacy Policy, because we believe you should know as much as possible about how we handle your data.

1. Note: Children and adolescents under 18 years of age are not allowed to use our service.

2. Collection, processing and storage of personal data as well as the nature and purpose of their use

The most important thing first:

Your data will not be sold or passed on to third parties for other economic reasons without authorization. Our service also includes providing contacts between suppliers and customers.

Among other things, this is done by passing on certain customer information that enables the service providers to accept and handle specific customer orders. These contact information provided for this purpose contains all data specified in the contact forms.

We use the information provided by you to fulfill and process your order. For the fulfillment of the contract, we may pass on your data to the shipping company commissioned with the delivery, as far as this is necessary to ensure the correct delivery of the ordered goods.

a) When visiting our websites

When you visit our website, the browser automatically sends information to the server of our website. This information is temporarily stored in a so-called log file. The following information will be collected without their intervention and stored until the automatic deletion:

  • Name of the retrieved file
  • Date and time of retrieval
  • transferred amount of data
  • Message if the retrieval was successful
  • Description of the type of web browser used
  • the previously visited page
  • used operating system
  • provider
  • Your IP address

The data mentioned are processed by us for the following purposes:

  • Ensuring a smooth connection of the website,
  • Ensuring comfortable use of our website,
  • Evaluation of system security and stability as well
  • for further administrative purposes

The legal basis for the data processing is Art.6 Abs.1 lit.f DSGVO. Our legitimate interest follows from the above-mentioned purposes for data processing. In no case do we use the collected data for the purpose of drawing conclusions about you.

In addition, we use cookies and analysis services when visiting our website. Further details can be found in section 3 and 10 of this privacy policy.

b) Upon registration

With the simple registration, your e-mail address and password, which you enter yourself, are collected and saved.

The data is processed to facilitate user’s use when returning to the website. The user can thus save individual relocation data and later fall back on it.

The data processing takes place acc. Art.6 Abs.1 lit.a DSGVO on the basis of your voluntarily granted consent.

c) By using our contact form on the page Contact

On our website, if you have any questions, we can offer you the possibility to contact us via a form provided on the website.

For this purpose, you will be asked for your last name and your e-mail address and stored by us and, if necessary, forwarded to our respective local operational partner.

This is done so that we and our local partners know who the message came from and can answer your inquiries.

The data processing for the purpose of contacting us takes place in accordance with Art. 6 (1) lit. a DSGVO based on your voluntarily granted consent.

d) By requesting a quotation appointment

On our website you have the opportunity to request a viewing appointment. This requires your last name, address, e-mail address and telephone number. Optionally, the first name and the move date can also be specified. The data is stored by us and forwarded to our local partner removal company.

This is done so that we know who the message came from and can answer your inquiries. The data is forwarded to the operative partner in order to ask whether the viewing is possible, ie to carry out your request.

The processing of data for the purpose of requesting a visit with us is carried out according to Art.6 Abs.1 lit. a DSGVO based on your voluntarily granted consent.

e) When booking

If you book one of our products, the following data will be collected, processed and, if necessary, saved, and forwarded to the responsible operative partner for fulfillment of the contract:

  • Username and password if the user has registered
  • Salutation, first and last name,
  • Old and new address,
  • E-mail address, telephone number
  • Billing address
  • possibly bank details (depending on the billing method) as well
  • all specified object data

The data processing for the purpose of the booking takes place according to Art.6 Abs.1 lit. b DSGVO for the fulfillment of the contract.

In addition, part of this data is used to improve our offerings. The legal basis for this is Art.6 lit.f DSGVO


We would like to inform you that we use so-called cookies in the scope described below.
On the one hand, we send you so-called persistent cookies, with the help of which we write down the application criteria entered by you in our database and save them for our internal evaluations. We would like to use the data collected in this way – of course anonymously – to better tailor our offer to the needs of our customers. If you want to stop this, you can do so by disabling the cookie (see below). The deactivation has no influence on the availability or illustration of our site.
On the other hand, we use so-called session cookies, with the help of which you receive an anonymous session ID for the duration of a visit to our pages. This session ID allows us to recognize you as a specific anonymous user. The session cookie and your session ID will be deleted at the end of your visit by closing the browser on our site.

What are cookies?

  1. Cookies are alphanumeric identifiers that we transmit to your computer via your web browser. They allow our systems to temporarily distinguish your browser from others.
  2. The help function in the menu bar of most web browsers tells you how to set your browser so that it no longer accepts cookies or only to a limited extent. It will also tell you how to configure your browser to let you know when a cookie is “offered” to your computer. Unfortunately, you can only fully use and experience the functionality of our website with an activated cookies acceptance.
  3. We therefore recommend that you leave the cookie function of your server switched on when you visit our pages. We also encourage you to completely unsubscribe after you have finished using a computer that you share with others and whose browser is set to accept cookies.

We base the use of cookies on Article 6 (1) (f) GDPR. The data processing is done to improve the functioning of the website and is therefore necessary for the protection of our legitimate interests.

4. Transferring data to third parties

a)  Who do you share your information with?

Ribi can pass on your data to the following facilities:

Third parties, such as freight forwarders, who carry out and sometimes bill directly their move or viewing, third party service providers who perform services and functions on our behalf, including payment processing, business analysis and anti-fraud, business partners with whom we jointly offer products and services.

Companies who receive your data from us on behalf of us, are contractually and legally obliged to use this data only in the context of the instruction of Ribi and in particular not to use for their own purposes.

If you have been redirected from another website to (so-called Referrer URL or Referring Website) we may pass on certain information to the referencing website. The referring websites do not have the opportunity to inform you directly by email or post about their products and services, unless you have expressly consented thereto. We encourage you to review the privacy policy of any referring web site that has redirected you to

We also encourage you to review third-party privacy policies to help you understand how you can protect your privacy. Please note that these providers may contact you to obtain information about you that may facilitate your move, or to respond to complaints and / or criticism from you. We may also authorize third parties to obtain information on our behalf. Third party vendors have access to information and may only collect it to do business as needed. You are not authorized to share or use this information for any other purpose. Please note that we carefully select the business partners, but do not control the privacy practices of these external business partners.

Where appropriate, we also pass on aggregated or anonymous information to third parties, including advertising agencies and investors. For example, we give our advertising agencies information about the number of visitors to our website or about the most popular hotels and travel destinations. This information does not contain any personal information and is used to develop content and services that we hope will be of interest to you and to verify the effectiveness of our advertising.

b) For what purposes is the data transmitted?

A transfer of your personal data to third parties for purposes other than those listed below does not take place. We only share your personal information with third parties if:

  • You have given your express consent pursuant to Art. 6 (1) (a) DSGVO,
  • disclosure pursuant to Art. 6 (1) (f) DSGVO is required and there is no reason to assume that you have a predominantly legitimate interest in not disclosing your data,
  • in the event that there is a legal obligation to disclose pursuant to Art. 6 (1) (c) DSGVO, as well as
  • legally permissible and in accordance with Art. 6 (1) lit. b DSGVO is required for the settlement of contractual relationships with you.

Apart from the cases mentioned above, we generally do not pass on your data to third parties. However, there may be exceptionally situations in which we are required by law to disclose your personal information to third parties, such as in the context of state prosecution.

5.How do our contract partners handle your data?

Unless otherwise stated, these principles exclusively deal with our use and the use of your personal data by us. Please note that we do not check the handling and compliance with the data protection rules by third parties (including the service providers you have commissioned). Please keep in mind that whenever you have clicked on an external link, you will be redirected to another Internet service provider’s website. It is possible that in the framework of our marketplace also users appear whose stay outside of the European Union states. Please note that it can not be completely ruled out that shared contact information could also be processed outside the EU.

6.SSL (Secure Sockets Layer Software)

Ribi transmits your data entered during registration, at login, in the relocation computer SSL-encrypted. This protects your data against misuse. You can view, change or delete your stored data at any time in your personal area.

7. Links to other websites

This Privacy Statement applies solely to our own website. The Internet pages in this site may contain links to third-party websites. Our privacy policy does not extend to these Internet pages. When you leave our website, it is recommended that you carefully read the privacy policy of each website that collects personally identifiable information. We assume no responsibility for the content of other websites that you can access via our links.

8.Use of mobile applications

Our service is offered in addition to the standard version for mobile devices. All integrated data processing processes, ie the collection, storage and processing of data, take place in accordance with the processing procedures and processing systems listed above in the data protection instructions.

9. Using web analytics tools                                                                       

We conduct analyzes on the use of the Internet pages and strive to constantly optimize and improve our services to the user. This is aimed at increasing the user-friendliness and optimizing and increasing the efficiency of processes. The statistical evaluations take place anonymously, so that an assignment to the user is not possible.       

Web analytics with Google (Universal)  Analytics 

We use Google Analytics, a web analytics service provided by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA. Google Analytics uses so-called “cookies”, text files that are stored on your computer and allow an analysis of the use of the website by them. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, if IP anonymization is activated on this website, your IP address will be shortened by Google beforehand within member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. On our behalf, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide us with other services related to website activity and internet usage. The IP address provided by Google Analytics within the framework of Google Analytics will not be merged with other data provided by Google. You can prevent the storage of cookies by a corresponding setting of your browser software; however, we point out that in this case you may not be able to use all functions of this website in full. You may also record the data generated by the cookie and related to your use of the website (incl.

We point out that on this website Google Analytics has been extended by the code “gat._anonymizeIp ();” in order to ensure an anonymous collection of IP addresses (so-called IP-Masking).

In addition, you can prevent the collection of Google Analytics by clicking on the following link. An opt-out-cookie will be set which prevents the further collection of your data when visiting this website. This procedure is especially recommended when accessing our site via mobile devices.

For more information about Terms of Use and Privacy, please visit en.html or visit

Web analysis with Hotjar Ltd.                                                                                 

This website uses Hotjar Ltd ( technology to collect and store data for optimization purposes. From this data, usage profiles can be created under a pseudonym. Cookies can be used. Cookies are small text files stored locally in the cache of the site visitor’s Internet browser. Cookies enable recognition of the Internet browser. The data collected using the Hotjar technologies will not be used to personally identify the visitor to this website and will not be merged with personal data about the bearer of the pseudonym without the specific consent of the data subject. The data collection and storage can be objected to at any time with effect for the future.

We support the use of Google Analytics and Hotjar on Art. 6 (1) lit. f DSGVO. The data processing takes place for the analysis of the usage behavior and is therefore necessary for the protection of our legitimate interests.

10. Affected rights

You are entitled to the following data subject rights:

a) Right to information                                                                                                    

You have the right to free information at any time, from us about whether personal data relating to you are processed.

b) rectification, cancellation, restriction of processing Des

Furthermore, you have the right to demand that

  • Incorrect personal data concerning you are rectified without delay (right of rectification);
  • Personal data concerning you are deleted immediately (right to erasure) and the processing is restricted (right to limit processing).

c) Data transferability  

You have the right to receive personally identifiable information you provide to us in a structured, common and machine-readable format and to transmit that information to another person in charge

d) Right of withdrawal

You have the right to withdraw your consent at any time. The revocation of consent does not affect the legality of the processing carried out on the basis of the consent until the revocation.

e) right of     

Is the processing of personal data concerning you for the performance of a task in the public interest (Article 6 (1) (e) GDPR) or for the protection of our legitimate interests (Article 6 (1) (f) GDPR)? required, you have a right to object

f) Right of appeal       

If you believe that the processing of personal data concerning you is contrary to the GDPR, you have the right to complain to a supervisory authority, without prejudice to other legal remedies.

11. Responsible body, contact option and data protection officer                                                                                     

Responsible body within the meaning of the DSGVO is the RIBI Spedition GmbH
Stahlgruberring 16, 81829 Munich. For questions about the collection, processing or use of your personal data, information, correction, blocking or deletion of data and revocation of any given consent or objection to a particular use of data, please contact us directly via the contact details in our imprint.